General Questions

1. What if I’m unsatisfied with my d-CON® product and want my money back?

Satisfaction guaranteed or your money back. Call 1-800-228-4722 for details.

2. How do d-con products compare to others on the market?

d-CON® is an expert in rodent control, with over 60 years of experience behind every product made. d-CON® has been offering rodent control products longer than any other manufacturer, and consumers know and trust d-CON®. d-CON® offers a solution for every situation - one of them will be just right for ridding your home of rodents.

For more information on how to use d-CON® products, you can watch the "How to" videos which will explain in detail the process for setting the baits. You can also find good information about rodent prevention in the Rodents 101 section.

3. What are the different kinds of rodent control measures?

The commercially available mouse and rat control products are effective and mostly falls into two categories; Baits (chemical method) and Traps (non-chemical).

Baits are available in different shapes and sizes whereas widely used shapes are blocks which are to be used in a bait station. Baits should be used in low traffic, hard-to-reach areas such as basements, garages and attics. Baits are an ideal way to avoid contact with rodents. Once rodents eat bait, they leave the area and die outside. Baits are safe and highly effective if used according to directions.

There are three types of key active chemical used in baits:

  1. 1) Acute: are the ones which acts instantly and results in mortality of rodent with in few hours.
  2. 2) Subacute: are the ones which results in mortality of rodent between 1-3 days
  3. 3) Chronic: are the ones which results in mortality of rodent in 4-10 days.

The most widely commercially available products contains active chemicals from subacute (Vitamin D3 or Bromethalin) and chronic category (anticoagulants).

Subacute chemicals have different mode of action e.g. Vitamin D3 cause hypercalcemia and Bromethalin is a neurotoxin. Whereas anticoagulants which falls under Chronic category, they prevent clotting of blood. Hence rodents die from internal bleeding or anemia.

Traps are ideal for high traffic areas. Four types of traps are used commercially:

  1. 1) Snap traps,
  2. 2) Glue traps
  3. 3) Live traps and
  4. 4) Electric traps

Snap traps are the traditional wooden design and they are baited with food like peanut butter, nuts or cheese. Snap traps are intended to be humanely lethal, but require disposal of a dead or injured rodent. These are used for multiple times

Glue traps contains nontoxic sticky glue. Rodents that walk onto glue trap become stuck in it. Glue traps rely on strategic placement along rodent runways and are thrown away once the rodent is caught. Glue traps are available in covered or uncovered form. These are mostly single use products.

Live traps enable people to catch rodents and release them outdoors, rather than killing them. Live traps are usually used for catching mice and come in single or multi-animal designs.

Electronic traps use electric current to kill the rodents. These can be used multiple times.
For more information on how to use d-CON® products, you can watch the "How to" videos which will explain in detail the process for setting the baits. You can also find good information about rodent prevention in the Rodents 101 section.

4. How do I know if I need to use baits or traps?

If you share one or more of the below preferences, you ARE a Bait User.

  • Do you want to avoid interacting with rodents in anyway (seeing, hearing, touching, smelling)?
  • Would you prefer not to remove a dead rodent from the trap?

If you share one or more of the below preferences, you ARE a Trap User.

  • Do you want to see a "Proof of Kill"?
  • Would you rather not risk having the rodent die without knowing where?
  • Do you want to know that the rodent is dead?

5. How do I know if have a Rodent in my home?

Rodents are nocturnal creatures by nature, which means they rarely surface during the daytime hours unless their environment is disrupted. However, there are some signs you can look for:

  • Mouse droppings, black, typically small (about 1/8 of an inch long). Rat feces tend to be a bit larger.
  • Evidence of recent gnawing, especially on packaged goods, cardboard boxes and areas around pipes, ducts and vents.
  • Your dog or cat pawing excitedly at a kitchen cabinet, the base of your refrigerator or a wall.
  • Scampering or gnawing sounds.
  • Burrows or nests in the ground along the outside of buildings.

Read more about the signs for rodent activity at Know the Signs.

6. Where should I place my mouse trap and baits?

Place traps and baits perpendicular to the wall and in dark corners, such as behind the stove, refrigerator, washer and dryer or where rodent activity is seen. It is wise to set baits and traps simultaneously in various spots in the home to ensure better control of the problem.

7. How long do they work? When do they need to be replaced?

Mice are not attracted to old, insect-infested or moldy bait. Inspect often – every few days – and discard wet, dirty or contaminated baits. Check traps every day. Rodents are cunning; if they haven't been trapped in 4-5 days, move the traps to a new location. Some traps are reusable. Refer to the package for detailed instructions. Once the rodent problem seems to have been eliminated, it is best to continue baiting for at least another fifteen days to avoid re-infestation.

8. How do I know that I've trapped them all?

It's virtually impossible to tell when you've trapped them all. You should continue to trap as long as you see mice or notice signs of activity. After that, leave traps set in high traffic areas and inspect them periodically.

9. How much rodent bait do I need?

Each d-CON® bait product is carefully labeled in accordance with strict guidelines set by the Environmental Protection Agency (EPA). Consult the package for specific usage information.

10. If my pet eats the rodent bait, could it die?

The risk to your pet depends on what type of pet it is, how big it is, what type of bait it has consumed, as well as how much bait was consumed. If a situation occurs, please consult your veterinarian or call the toll free number located on the package and you will be directed to a specially trained individual who will assist in your next steps.

11. If my pet eats a dead rodent that may have eaten d-CON®, will it die?

The potential of any secondary poisoning depends on what type of pet it is, how big it is, what type of bait it has consumed, as well as how much bait was consumed. If you are concerned about a possible exposure, you may wish to contact your veterinarian or the toll free number located on the package to be directed to appropriate personnel who can address your concerns. Occurrences of this type of poisoning are extremely rare.

12. What preventive measures can I take to ensure a rodent free home?

Clean-up common areas

  • Eliminate nesting areas
  • Practice outdoor prevention
  • Keep pet areas clean
  • Seal potential entrances

Find more information in the "Rodent Proofing Tips" section.

13. What Are the Best Ways to Get Rid of Mice?

d-CON® offers a wide variety of mice traps, however, the best way to get rid of mice depends on the individual situation. First, you must identify the type of rodent as well as the level of infestation. Determining where the noises or rodents are concentrated will eventually help you determine where to put the traps. Second, you must eliminate all entry points as well as the likely main source of the problem, feeding sites. Be sure that all food is stored in tight plastic or glass containers - this includes cereals, crackers, flour, sugar, etc. Trash cans should be shut tight and sealed and you should consider a thorough cleaning of your house or apartment in order to ensure nothing is forgotten. Last, is determining which type of trap to use, as well as where to put mouse traps. d-CON® offers a wide variety of effective mouse traps including glue traps, bait traps, No View, No  Touch traps and more. Place your traps near any previously suspected entry points, as well as along baseboards in likely hiding spots. The best way to get rid of mice is to be extremely vigilant and always stay one step ahead.